Last updated: June 2026

Privacy Policy

This policy explains how RideNovo (“we”) collects, uses and protects your personal information when you use our website and services at ridenovo.com (the “Platform”). By continuing to use the Platform, you consent to this policy.

1. Information we collect

We may collect the following types of information when you use the Platform:

Information you provide directly: phone number, name, two-wheeler details (type, brand, model, year, mileage), and vehicle photos.
Usage data: pages visited, access time, device type, and anonymised IP address.
Location data: only when you grant GPS permission to find the nearest dealers; not stored long-term.
Analytics cookies (Google Analytics): used to improve user experience; no personally identifiable data is collected.

2. How we use your information

The information collected is used to:

Deliver AI buyback estimates and personalised EV recommendations.
Connect you with a nearby dealer at your request.
Improve the accuracy of our AI models and the overall Platform experience.

3. Sharing with third parties

We do not sell your personal information to any third party. Information is only shared with partner dealers when you actively request a connection or appointment, and with our technical service providers (cloud, AI) under confidentiality agreements.

4. Data security

We apply appropriate security measures to protect your information, including:

HTTPS encryption for all data in transit.
Photos stored on access-controlled cloud infrastructure.
Internal data access restricted on a least-privilege basis.

5. Retention period

Estimate and appointment data is retained for a maximum of 24 months from the date of creation, after which it is deleted or anonymised. You may request earlier deletion by contacting us.

6. Your rights

You have the right to access, correct, delete or object to the processing of your data. To exercise these rights, please send a request to the email address below.

7. Cookies

The Platform uses analytics cookies (Google Analytics) and strictly necessary technical cookies. You may disable analytics cookies in your browser settings, though some features may be affected.

8. Contact us

If you have questions about this policy, please contact us at:

Email: support@ridenovo.com